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DogPaws logo - Dé webshop voor hondenaccessoires, speeltjes en verzorgingsproducten
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STORE POLICY

DogPaws Store Policy

At DogPaws, our goal is to deliver a joyful and safe shopping experience for every dog lover. Please read our store policies carefully before placing an order.

 
1. Product Information

All products listed on DogPaws are sourced from third-party suppliers. While we strive for accuracy, product colors, sizes, and details may vary slightly due to manufacturing or screen differences.

We do not own or manufacture any of the brands sold. DogPaws acts as a retail platform only.

 
2. Order Processing

  • Orders are processed within 1–3 business days.

  • You will receive a confirmation email after your order is placed, and a shipping confirmation with tracking details once it has shipped.

  • Orders cannot be modified or cancelled once processing has begun.

 
3. Returns & Exchanges

  • Returns are accepted within 14 days of delivery for unused and unopened items in original packaging.

  • Opened, used, or chewed products (e.g., toys, beds, accessories) cannot be returned for hygiene and safety reasons.

  • Return shipping is at the customer’s expense unless the item is faulty or incorrect.

Please see our Returns & Refund Policy for full details.

 
4. Shipping Policy

  • Shipping times typically range from 5–10 business days depending on your location.

  • We ship directly from multiple warehouses globally. Your order may arrive in separate packages.

  • DogPaws is not responsible for delays caused by customs, natural events, or carrier issues.

Read our full Shipping Policy.

 
5. Pricing & Availability

  • All prices are listed in EUR and include taxes unless otherwise stated.

  • Occasionally, the same product may be listed at different prices on other websites or platforms. This is normal in global e-commerce.

  • We do not offer price matching with external vendors.

 
6. Limitation of Liability

DogPaws is not liable for any harm, injury, or damage caused by the misuse of any product sold on our platform.
As a third-party retailer, DogPaws cannot guarantee product outcomes and is not responsible for defects in manufacturing.

We strongly advise customers to supervise pets when using any product, especially chew toys and accessories.

 
7. Promotions & Discounts

Promotional codes must be applied at checkout and cannot be added retroactively.
DogPaws reserves the right to modify or cancel any promotion at any time.

 
8. Contact & Support

Have a question, concern, or issue with your order? We’re here to help!

📧 Email: info@dogpaws.nl
📅 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM CET

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